Terms & Conditions

Terms & Conditions of Sale

These Terms of Sale are applicable only to orders by and for residents of the United States.

Order Placement

Product pricing and availability for Axiim products are shown on this website. Pricing or availability may be subject to change at any time without notice. To place an order, simply add the desired items to your Shopping Cart. You can add, delete, update, or change the quantities of products in your cart while you shop the site. Once you are ready to buy, proceed to Checkout to enter your shipping and payment information to complete your order.

Once your order has been submitted, you will receive a printable order confirmation screen detailing your order. You will also receive an order confirmation email which will include your order details. Please be sure to save this order confirmation and print out a copy. This is your receipt for proof of purchase. You will need this receipt if you ever require warranty service. Once your order has shipped, we will email a shipping confirmation, including tracking number(s).


Axiim.com accepts payment via Visa, MasterCard, Discover and American Express.

Please note that some orders may be subject to a 24-hour verification period to protect all parties from unauthorized credit card use. To assist in minimizing unauthorized card usage, please ensure that your credit card company has all of your current information on file including any alternate or authorized shipping addresses.

Order Cancellations

You can cancel or alter your order up until you submit the order. If your order has already been submitted, please email orders@axiim.com to cancel or alter your order. Please include your name and order number.


It typically takes one to two business days to process and ship your order. Shipments to Hawaii, Alaska and Puerto Rico will incur additional shipping costs.  We do not ship to P.O. Boxes.  Once your order has shipped, we will send you a shipment confirmation email which will include tracking information for your purchase. To validate the tracking information, the shipping carrier typically requires one business day from the time you receive this notification.

Depending upon your shipping address, your order may arrive in multiple shipments. Any shipping or delivery dates provided will be estimates only.  When you receive your shipment, please inspect all packages for items such as remotes and cables. Please be sure to save the boxes, the outer shipping carton (when applicable) and all packing material, in the unlikely event that you'll need it for a return shipment.


All orders from purchased from Axiim.com are eligible for our 30 day return policy. You may return the full system purchased on Axiim.com within 30 calendar days of your shipping date, subject to the terms below.

A return authorization is required for any refund. Any product shipped to us without a return authorization number (RMA#) is not eligible for our refund policy and will be returned to the customer at his or her expense.

If, within 30 calendar days of the date of your shipping date, you would like to return the item(s), please email your refund request to: orders@axiim.com, include your name, address and order number. You will then be contacted by one of our representatives about your request. Gift purchases must be returned by the original purchaser.

RMA#’s are valid for only 10 calendar days from the date issued. Product received past the return period may be refused and returned. Products must be returned in the original packaging with all accessories originally included with the product. Additional product return instructions may be required. Notification will be sent to the email and/or billing address you provided, should your return not be accepted.

Security & Privacy

Our site uses the industry standard Secure Sockets Layer (SSL) technology to ensure the safety of your Internet transactions. SSL encrypts all of your personal information, including credit card number, name and address, to prevent decoding. To verify the security of your connection, check the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When you are accessing a secure server, the first characters of the site address will change from "http" to "https".

Information you provide during transactions on this Web site are confidential. Please read our Privacy Policy for more information on the data we collect and how we use it.