If you have any issues with your Axiim Q please follow these steps to submit a diagnostic report so our support team can best help you.

Submitting a Diagnostic:

  1. Make sure that the system is connected to the internet.
  2. Press the “Q” icon on the remote to bring up the on screen HDMI selector menu.
  3. Follow the on screen menu to the “Q” -> Settings -> More -> Support -> Send Diagnostic.
  4. Enter a few words to identify your issue. For your convenience you can also use a Bluetooth or USB keyboard to enter text. You may also submit a diagnostic report from the Axiim Q mobile app.
  5. Select SEND. You will receive an ID to reference if the diagnostic was submitted successfully.
  6. Send an email to with your submitted diagnostic ID so our support team can contact you back.

For general questions about your Axiim Q or speakers you can check out our FAQ or also send an email to