If you have any issues with your Axiim Q please follow these steps to submit a diagnostic report so our support team can best help you.
Submitting a Diagnostic:
- Make sure that the system is connected to the internet.
- Press the “Q” icon on the remote to bring up the on screen HDMI selector menu.
- Follow the on screen menu to the “Q” -> Settings -> More -> Support -> Send Diagnostic.
- Enter a few words to identify your issue. For your convenience you can also use a Bluetooth or USB keyboard to enter text. You may also submit a diagnostic report from the Axiim Q mobile app.
- Select SEND. You will receive an ID to reference if the diagnostic was submitted successfully.
- Send an email to firstname.lastname@example.org with your submitted diagnostic ID so our support team can contact you back.