Support

If you have any issues with your Axiim LINK USB Transmitter or Axiim Q UHD 4K AVR please follow these steps to submit a diagnostic report so our support team can best help you.

Submitting a Diagnostic for Axiim LINK USB Transmitter:

  1. Make sure the system is connected to the internet.
  2. Select "Settings" on the Axiim LINK mobile app.
  3. Scroll to the bottom and tap the "Help" (?) button.
  4. Enter your contact information (including a phone number) and a detailed description of the problem.
  5. Tap the "Submit Diagnostic" button at the bottom of the screen.

For more information about Axiim Link refer to the Axiim Link User Manual.

Submitting a Diagnostic for Axiim Q UHD 4K AVR:

  1. Make sure the system is connected to the internet.
  2. Press the "Q" icon on the remote to bring up the on screen HDMI selector menu.
  3. Follow the on screen menu to the "Q" -> Settings -> More -> Support -> Send Diagnostic.
  4. Enter a few words to identify your issue. For your convenience you can also use a Bluetooth or USB keyboard to enter text. You may also submit a diagnostic report from the Axiim Q mobile app.
  5. Select SEND. You will receive an ID to reference if the diagnostic was submitted successfully.
  6. Send an email to support@axiim.com with your submitted diagnostic ID so our support team can contact you back.

For more information about Axiim Q refer to the Axiim Q User Manual.

For general questions about your Axiim LINK USB Transmitter, Axiim Q UHD 4K AVR or Axiim Wireless WiSA Speakers you can check out our FAQ or also send an email to support@axiim.com.