Support

If you have any issues with your Axiim LINK USB Transmitter or Axiim Q UHD 4K AVR please follow these steps to submit a diagnostic report so our support team can best help you.

Submitting a Diagnostic for Axiim LINK USB Transmitter:

  1. Make sure the system is connected to the internet.
  2. Select "Settings" on the Axiim LINK mobile app.
  3. Scroll to the bottom and tap the "Help" (?) button.
  4. Enter your contact information (including a phone number) and a detailed description of the problem.
  5. Tap the "Submit Diagnostic" button at the bottom of the screen.

For more information about Axiim Link refer to the Axiim Link User Manual.

Troubleshooting tips:
For "No Sound" issues on setup, reset LINK by holding down the button on the bottom of LINK for about 5-7 seconds until the white LED goes off, wait about 10 seconds and unplug LINK from the USB cord, wait and then plug back in. Re-assign each speaker slowly to allow the process to complete before assigning the next one. Make sure your Wisa speaker is in pairing mode.

Also, for LG TV first time setup, move LINK to a different USB port on your LG TV if you experience no sound or distorted sound.

Note: If your Axiim LINK Firmware Update fails, plug LINK into a wall charger or disconnect from WiFi and use cell coverage. Make sure your phone and LINK are close together. Current firmware version is: 2020.0424.0172.24d48a2.

Please note that sometimes you will receive a failed to update or error message after an update. Your phone may have disconnected from the server before receiving the "successfully updated" message. Simply check under Settings to view your firmware version is 2020.0424.0172.24d48a2.

Submitting a Diagnostic for Axiim Q UHD 4K AVR:

  1. Make sure the system is connected to the internet.
  2. Press the "Q" icon on the remote to bring up the on screen HDMI selector menu.
  3. Follow the on screen menu to the "Q" -> Settings -> More -> Support -> Send Diagnostic.
  4. Enter a few words to identify your issue. For your convenience you can also use a Bluetooth or USB keyboard to enter text. You may also submit a diagnostic report from the Axiim Q mobile app.
  5. Select SEND. You will receive an ID to reference if the diagnostic was submitted successfully.
  6. Send an email to support@axiim.com with your submitted diagnostic ID so our support team can contact you back.

For more information about Axiim Q refer to the Axiim Q User Manual.

For general questions about your Axiim LINK USB Transmitter, Axiim Q UHD 4K AVR or Axiim Wireless WiSA Speakers you can check out our FAQ or also send an email to support@axiim.com.